Introduction
Armada77 is committed to protecting the privacy and security of the personal information of all our users. This privacy policy explains in detail the types of information we collect, how we use it, who we share it with (if anyone), and the rights you have regarding your personal data.
By using the armada77 platform, you acknowledge that you have read and understood this privacy policy. If you disagree with any part of this policy, you should not use our platform. This policy applies to all armada77 users regardless of your geographical location, although we recognise and respect local data protection laws applicable in Malaysia and other regions where our users are based.
Information We Collect
Armada77 collects various types of information to enable us to provide you with a secure, reliable, and personalised service. This information falls into several categories:
Account Registration Information:
- Your full name as it appears on your identification document.
- Date of birth to verify that you are aged 18 and above.
- An active email address used for official communications.
- Mobile phone number for verification and important notification purposes.
- The username and password you create during registration.
- Residential address information (in certain cases for KYC purposes).
Identity Verification (KYC) Information:
- A copy of your identity card or passport to verify your identity.
- Proof of address documents such as utility bills or bank statements.
- A selfie with your identification document for biometric verification.
- Additional information that may be required by the relevant authorities.
Transaction & Financial Information:
- Deposit and withdrawal history including amounts, dates and payment methods.
- Bank account or digital wallet details used for transactions.
- Betting history, wins and gaming activity on our platform.
- Claimed bonuses and their associated terms and conditions.
Technical & Usage Information:
- Your IP address and general location information derived from that IP.
- Device type, operating system, and web browser you are using.
- Behavioural patterns such as pages visited and time spent on the platform.
- Cookie data and other tracking technologies (see the Cookies section).
How We Use Your Data
The information collected is used for legitimate and necessary purposes in providing armada77 services to you. Data usage purposes include:
- Account Management: Opening, operating, and maintaining your user account including the login process, profile settings, and password management.
- Transaction Processing: Processing deposits, withdrawals, and other financial transactions you make on our platform securely and efficiently.
- Verification & Security: Verifying your identity through the KYC process, preventing fraud, detecting duplicate accounts, and protecting the platform's integrity from suspicious activity.
- Legal Compliance: Complying with legal and regulatory requirements including anti-money laundering (AML) and counter-terrorism financing.
- Communication: Contacting you regarding your account, transactions, promotions, platform updates, and other important notifications via email, SMS, or push notifications.
- Service Improvements: Analyzing usage data to understand how users interact with the platform and making improvements based on user feedback and behavior.
- Marketing & Promotions: Sending you information about bonuses, promotions, and special offers that may interest you based on your activity and preferences (you may opt out of marketing communications at any time).
- Dispute Resolution: Providing evidence and records required to resolve any disputes or complaints arising between you and the armada77 platform.
Data Sharing With Third Parties
Armada77 does not sell your personal information to third parties for their own marketing purposes. However, we may share your information with selected third parties in the following circumstances:
- Service Providers: We partner with trusted third-party companies to provide services such as payment processing, identity verification, server hosting, analytics, and customer support. These third parties may only access the information needed to carry out their tasks and are bound by strict confidentiality agreements.
- Game Providers: Your game information may be shared with third-party game providers such as slot providers, Live Casino, and Sports to enable you to play their games through the armada77 platform.
- Legal Requirements: We may disclose your personal information where required by law, court order, regulatory authority, or a legitimate law enforcement agency.
- Protection of Our Rights: We reserve the right to disclose your information if we believe in good faith that such disclosure is necessary to protect the rights, property, or safety of armada77, our users, or the public.
- Business Transfer: Should armada77 be involved in a merger, acquisition or sale of assets, your personal information may be transferred as part of that transaction. You will be notified via email or a prominent notice on our platform before any transfer takes place.
Data Security & Protection Measures
The security of your personal information is armada77's highest priority. We implement a range of technical, administrative, and physical security measures to protect your data from unauthorized access, alteration, disclosure, or destruction:
- 256-bit SSL Encryption: All data transmitted between your device and our servers is protected by 256-bit Secure Socket Layer (SSL) encryption technology — the same industry standard used by major banks.
- Firewall: Our infrastructure is protected by multi-layered firewalls that prevent unauthorised access to our internal systems.
- Strict Access Control: Only authorised armada77 staff may access your personal information, and they are bound by strict confidentiality agreements.
- Two-Factor Authentication (2FA): We offer two-factor authentication as an added layer of security to protect your account from unauthorised access.
- Continuous Security Monitoring: Our systems are monitored 24/7 to detect and respond to security threats promptly.
- Regular Security Audits: We conduct regular security audits and vulnerability assessments by independent third-party cybersecurity experts.
While we take all reasonable steps to protect your data, no security system is 100% impenetrable. We encourage you to also play your part in securing your account by using a strong password, not sharing your login credentials and always logging out after using the platform, especially on shared devices.
Cookies & Tracking Technology
Armada77 uses cookies and similar tracking technologies to enhance the user experience, analyse platform traffic, and deliver personalised content. Cookies are small text files stored on your device when you visit our platform.
Types of Cookies We Use:
- Essential Cookies: These cookies are required to operate core platform functions such as login, session management, and security. The platform will not function properly without them.
- Performance Cookies: These cookies collect information about how users interact with our platform, such as the most frequently visited pages and error messages received. This data is used to improve platform performance.
- Functional Cookies: These cookies allow the platform to remember your preferences such as language selection, display settings, and login information to provide a more personalized experience.
- Advertising & Marketing Cookies: These cookies are used to deliver advertisements relevant to your interests and measure the effectiveness of our marketing campaigns.
You can manage cookie usage through your browser settings. However, disabling certain cookies may affect the functionality and your experience on the armada77 platform.
User Rights Regarding Personal Data
We respect your right to control your personal data. Depending on your location and applicable law, you may have the following rights:
- Right of Access: You have the right to request a copy of the personal data we hold about you in a readily readable format.
- Right to Rectification: You may request that we correct any personal information that is inaccurate or incomplete.
- Right to Erasure: You have the right to request that we delete your personal data under certain circumstances, subject to legal and regulatory requirements that oblige us to retain it.
- Right to Restrict Processing: You may request that we restrict the processing of your personal data under certain circumstances.
- Right to Data Portability: You have the right to receive the personal data you have provided to us in a structured, machine-readable format.
- Right to Object: You have the right to object to the processing of your personal data for direct marketing purposes or our legitimate interests.
- Right to Withdraw Consent: Where data processing is based on your consent, you may withdraw that consent at any time.
To exercise any of these rights, please contact our customer support team via Live Chat or email. We will process your request within a reasonable timeframe in accordance with applicable laws.
Data Retention Period
Armada77 will only retain your personal information for as long as necessary for the purposes stated in this privacy policy, or as required by applicable law. In general:
- Active account information is retained for as long as your account remains active.
- Transaction history and gaming activity are retained for a minimum of 5 years for regulatory compliance and audit purposes.
- KYC documents are retained for a minimum of 5 years after account closure in accordance with anti-money laundering requirements.
- Technical and analytics data is typically aggregated and anonymised for long-term analysis.
Once the required retention period has ended, we will securely delete or anonymise your personal data.
Child Data Protection
The armada77 platform is intended for users aged 18 and above only. We do not knowingly collect or store personal information from individuals under the age of 18. If we become aware that we have inadvertently collected information from a minor, we will take immediate steps to delete that information from our systems.
If you believe a minor has provided their personal information to us, please contact us immediately so we can take appropriate action.
Amendments to Privacy Policy
Armada77 reserves the right to update or amend this privacy policy from time to time to reflect changes in our practices, new legal requirements, or improvements to our services. Any material changes to this policy will be communicated to you via:
- Clear notifications on the armada77 platform homepage.
- Email to the address registered to your account.
- Push notifications if you have enabled this feature in the mobile app.
The date of the latest update will always be displayed at the top of this privacy policy. We encourage you to review this page periodically to stay informed about how we protect your information. Your continued use of the platform after changes are published constitutes your acceptance of the updated policy.
Contact Us About Privacy
If you have any questions, concerns, or requests regarding this privacy policy or how we handle your personal information, please do not hesitate to contact us via:
- Live Chat: Available 24/7 within the armada77 platform for immediate assistance.
- Email: [email protected] – our team will respond within 24–48 business hours.
- FAQ Page: Visit FAQ page for answers to common questions about privacy and security.
Our commitment is to address your concerns seriously and provide clear explanations of how we protect and use your personal information.